Returns
SWB 256 Tuning Forks does not accept returns or exchanges on special, bulk, Custom Hz, personalized items or international orders (except as noted below). Domestic USA orders which are not special, bulk, Custom Hz, or personalized items may be returned within 14 days for a refund, only if they are in the original, unopened wrapping, have not been used, and include any accessories. Original free ship and handling charge may be deducted from refund. Return shipping is paid by the buyer.
Damages and issues
Please inspect your order upon receipt. If there is a manufacturer defect, or if the item is damaged, defective, or if you receive the wrong item, please email us at tuning@ swb256.com right away, so we can evaluate the issue and correct it for you.
Exceptions
European Union and United Kingdom 14 day cooling off period — If the merchandise is being shipped into the European Union or theUnited Kingdom, you have the right to cancel or return your order within 14 days of receipt for any reason. As above, your item must be in the same condition that you received it, unopened and unused, in its original packaging. Please return your item to SWB 256 Tuning Forks in the same packaging as the original order.
NOTE: The 14 day cooling off period does not apply to “goods made to order or personalized”. (For a full explanation of your rights under the European 14 day cooling off period, click HERE.)
Refunds
Refunds on orders approved for return will be paid to the original payment method of your order.
Email any questions or concerns to Tuning@SWB256.com or text to 571-207-9467